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Job Summary: We are looking for an agile professional to provide IT support and resolve tickets, with a focus on software configuration and maintenance, as well as customer service. Key Highlights: 1. Receive, classify, and resolve IT incidents/tickets 2. Configure and maintain software for users 3. Guide users on IT processes and procedures We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to get closer, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** An agile individual capable of resolving tickets efficiently, with strong customer commitment. **Your day-to-day will include:** * Receiving, classifying, registering, handling, resolving, and, when not possible, escalating incidents/tickets and service requests to another level; * Registering in the ITSM tool to ensure proper routing to the correct team; * Guiding users on current processes, policies, and procedures; * Informing incident/ticket requesters about their status, providing clarifications, guidance, and information; * Performing software configuration and maintenance. **Requirements and Qualifications** * Windows knowledge; * Basic understanding of computer networks and information security; Basic knowledge of bill and payment fiscal matters; * **Preferred Qualifications:** * ITIL certification; Customer service quality certification; * **Work Schedule:** * **** **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** so you and your family can maintain good health * **Pharmacy partnership** for discounts on medications * **Childcare allowance**, per current policy * **Gym partnership** to encourage physical activity * **SESC partnership** for varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loan** with attractive rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, why not grab your cup of coffee, tea, juice, or favorite beverage and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
