Job Summary: We are seeking a communicative and attentive professional to deliver high-quality customer service, ensuring issue resolution across marketplaces and e-commerce platforms. Key Highlights: 1. Customer support for marketplaces and e-commerce 2. Focus on communication and empathy 3. Management of support tickets, exchanges, returns, and deliveries **About the position:** We seek a communicative, attentive individual with excellent command of the Portuguese language, both spoken and written. The primary mission is to ensure high-quality customer service for our clients purchasing through marketplaces, e-commerce platforms, and customer service centers (SAC). **Knowledge, Skills, and Availability:** Strong communication skills, clear writing, empathy, organization, familiarity with marketplace platforms (Shopee, Magalu, Mercado Livre), CRM support tools, problem-solving ability, and availability for full-time work. ***Responsibilities:*** *Providing customer support via digital channels and telephone; logging and tracking support tickets; handling orders on marketplaces (Shopee, Mercado Livre, Magalu, company website); initiating and monitoring exchange, return, and warranty requests; coordinating with logistics providers and suppliers; resolving inquiries, complaints, and tracking deliveries*. **Salary: To be negotiated.** Working Hours (Monday to Friday): 08:00–18:00 hrs Work Location: Alpes region, at our e-commerce facility. Employment Type: Full-time, permanent CLT contract Compensation: Starting from R$2,040.00 per month Benefits: * Medical assistance * Dental assistance * Commercial partnerships and discounts * Meal allowance * Transportation allowance Education Requirements: * Completed elementary education (preferred) Experience Requirements: * Public-facing customer service, SAC, marketplaces, and e-commerce (mandatory) Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
