Customer Service Representative

Description

Job Summary: An excellence-oriented professional in customer service and production, responsible for sales, restocking, order assembly, cleaning and organization of areas, and food preparation. Key Highlights: 1. Operation across various customer service and production areas 2. Focus on customer service and suggestive sales 3. Responsibility for food hygiene and standards Operate at an excellence level across customer service and production areas (cashier, counter, sales, dining area, support/delivery, grill station, potato station, pantry, salad station, ice cream station, toaster station, and meat warming oven). • Serve customers at the counter, identifying their needs and guiding\-them with information about campaigns, promotions, products, and new offerings. • Conduct sales following the structured process for suggestive and complementary selling steps. • Monitor product stock levels in sales and production sections and perform restocking as needed or request assistance from the Supervisor. • Promptly escalate dissatisfied or complaining customers—regarding products, services, or service quality—to the Manager for resolution. • Assemble orders containing meals, sandwiches, and desserts according to established standards. • Assemble, disassemble, clean, and sanitize equipment per training and instructions provided by the Supervisor and/or management team. • Maintain equipment and utensils within assigned areas. • Clean machinery and utensils according to established standards. • Maintain cleanliness and organization across all restaurant areas, adhering to scheduled cleaning routines—including restrooms. • Prepare menu items according to company standards and procedures (preparation times, shelf lives, equipment temperatures, portion sizes), complying with internal food handling regulations and health surveillance requirements. • Organize and clean dry, refrigerated, and/or frozen storage areas; transport goods from delivery trucks to designated storage locations. • At all times, comply with Food Safety regulations per ANVISA procedures, standards, and guidelines. Employment Type: Full-time, Permanent CLT Compensation: R$162\.100,00 per month Benefits: * Meal allowance * Transportation allowance