Job Summary: The professional will be responsible for handling inbound requests related to subscription cancellation reversal and customer retention, aiming for personalization, excellence, and customer satisfaction. Key Highlights: 1. Engaged, courteous, and respectful customer service 2. Focus on personalization and customer satisfaction 3. Professional development and career plan **Responsibilities and Duties:** Handling inbound requests for subscription cancellation reversal and customer retention; Providing engaged, courteous, and respectful service while striving for personalization, excellence, quality, and customer satisfaction; Maintaining a consistent customer-centric attitude—guiding, supporting, assisting, and resolving customers' issues and/or questions; Achieving business-relevant performance indicators. Conveying confidence and trustworthiness to ensure a unique experience and positive brand exposure and promotion. **Salary:** R$ 1\.518,00 \+ Variable compensation \+ Benefits \+ Career Plan**Working Hours:** Various shift start times**Work Schedule:** 6 days on / 1 day off (Sundays off)**Work Location:** On-site at the Parnamirim Campus \- RN **What We Are Looking For (Requirements):*** Must be of legal age * High school diploma completed * Prior experience in sales and retention is desirable * Availability to work on-site in Parnamirim \- RN **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: you can take your next step in just 3 months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit-Sharing Program) – we recognize and reward your performance. * Meal voucher and food allowance. * Fuel allowance (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our job openings are inclusive and extended to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be assessed by the recruiter only after completion of the entire evaluation cycle. **Thank you for your interest in joining TP—we wish you good luck!**
João Silva
Indeed · HR
João Silva
Indeed · HR
