Job Summary: Supervise the Customer Success team, ensure excellence in customer service, develop engagement and retention strategies, and serve as the liaison between customers and internal departments. Key Highlights: 1. Dynamic, collaborative, and challenging environment 2. Opportunity for continuous growth and learning 3. Leadership of the Customer Success team and account management **Description** Are you ready to take the next step in your career? We have an opportunity in a dynamic, collaborative, and challenging environment! If you are proactive, eager to learn, and want to grow alongside our team, this role is for you. Send us your resume and join us in building your success journey! **Responsibilities and Duties** Supervise the Customer Success team to ensure excellence in customer service and relationship management. Monitor customer satisfaction metrics (NPS, CSAT, churn, retention) and propose continuous improvements. Develop strategies to increase customer engagement, retention, and expansion of the customer base. Support solution implementation and oversee the customer lifecycle. Train and guide the team on best practices for customer service and account management. Act as the liaison between customers and internal departments (services, sales, support) to ensure alignment. Prepare managerial reports and present results to senior leadership. **Requirements and Qualifications** Bachelor’s degree in Business Administration, Marketing, Communications, Business Management, or related fields. Prior experience in Customer Success, customer service, or account management. Knowledge of customer success metrics and CRM tools. Strong communication skills, empathy, and negotiation ability. Leadership and team management capabilities. Organizational skills and results-oriented mindset.
João Silva
Indeed · HR
João Silva
Indeed · HR
