Junior Post-Sales Assistant

Description

Job Summary: Work in Post-Sales and Customer Relationship Management, ensuring exceptional service and customer loyalty to transform satisfied customers into brand advocates. Key Highlights: 1. Follow up on the customer experience after purchase, ensuring excellence. 2. Provide support, collect feedback, and resolve issues promptly. 3. Identify opportunities for retention and complementary sales. Position: Junior Post\-Sales Assistant If you believe exceptional service doesn’t end at the point of sale, this opportunity may be right for you. We are a travel agency passionate about creating memorable experiences. More than selling tours, we deliver special moments, fulfilled dreams, and memories that stay with our customers forever. Therefore, we seek a professional to join our \*Post\-Sales and Customer Relationship Management\* team, ensuring every customer feels welcomed, well-guided, and delighted at every stage of their journey with us. Your Mission Be responsible for following up on the customer experience after purchase, ensuring excellence in service, high satisfaction, loyalty, and identification of new sales opportunities. You will play a key role in transforming satisfied customers into delighted customers—and delighted customers into brand advocates. Main Responsibilities \* Follow up with customers after tour purchases \* Ensure all pre\-tour instructions are clear and well understood \* Provide support for inquiries, adjustments, or unexpected situations \* Collect feedback and monitor customer satisfaction levels \* Resolve problems promptly and empathetically \* Request reviews and testimonials to strengthen our reputation \* Identify opportunities for retention, repeat purchases, and complementary sales \* Record information and feedback in the system for continuous improvement We Are Looking For Someone With \* Excellent verbal and written communication skills \* Proficiency in customer service via WhatsApp and digital channels \* Organizational skills and attention to detail \* Empathy and emotional intelligence \* A proactive mindset and sense of urgency \* Ability to handle multiple tasks simultaneously \* Capacity to solve problems autonomously Preferred Qualifications \* Experience in post\-sales, customer relationship management, or Customer Success \* Experience in tourism, hospitality, or hotel management \* Familiarity with CRM systems or customer service tools \* Commercial mindset to identify retention and upsell opportunities What We Value We seek individuals who understand that excellence lies in the details. We value people who: \* Genuinely enjoy caring for others \* Are passionate about delivering outstanding service \* Seek solutions instead of excuses \* Understand that each customer deserves a memorable experience Job Details \- Location: Remote \- Work Schedule: 44 hours/week \- Remuneration: R$1\.900,00 \- Employment Type: CLT \- Remote Work Allowance If you align with exceptional service standards and wish to join a company that transforms tours into unforgettable memories, we want to meet you. Interested? Send your resume to recrutamentopsel@gmail.com with "POS" in the subject line by 07/15\. Job Type: Full-time, CLT Compensation: R$1\.900,00 \- R$2\.000,00 per month Benefits: * Internet allowance * Remote work Work Location: Remote