Job Summary: We are seeking a professional to provide operational and administrative support, aiming for excellence in customer service and delivery of services. Key Highlights: 1. Continuous growth with incentives for professional development 2. Friendly and collaborative work environment 3. Certified by GPTW four times Founded in **1989**, the **G Trigueiro Group** has consistently focused on delivering excellence in services, providing high-quality solutions to our clients. Our primary purpose is to contribute to and participate in the success of our clients — whether external or internal members of our team. To achieve this goal, our vision includes being recognized as an outstanding company to work for and becoming a benchmark in service delivery. We are constantly striving for exceptional results and people development — evidenced by our certification by **GPTW for the 4th time** (Great Place to Work). Join our team and grow together! **Soft Skills:** * Results orientation; * Organization; * Time management (scheduling); * Customer orientation; * Interpersonal relationship skills; Systemic thinking. * **Hard Skills:** * Proficiency in Microsoft Office Suite; * Basic computer knowledge (Windows operating system, Microsoft Office, and * Internet); Basic ERP knowledge. * **Prerequisites:** * Completed undergraduate degree in Administration, Economics, Process Management, * Information Systems, or related fields. * Preferred: MBA or postgraduate degree in Project Management and/or in Processes and Management. * **Some of your responsibilities:** * Answer incoming calls, directing inquiries appropriately and recording customer requests; * Support coordination by assisting with area-specific processes and procedures; * Perform operational/administrative tasks and processes to ensure proper service delivery and implementation at client sites, such as * order entry, system registration, confirmation of weekly schedules, monitoring the service order queue, among others; * Monitor team service execution, providing the Service Coordinator with critical information for management; * Support coordination in tracking departmental KPIs; * Assist the Customer Success team in managing operational and relationship-related demands with base clients. * Conduct NPS (Net Promoter Score) surveys with clients, according to defined frequency or need. * Monitor support tickets opened by base clients, tracking request progress and supporting resolution when necessary. **What we offer our team?** * Continuous growth with qualification incentives through a defined and active training plan; * Friendly and collaborative environment focused on continuous improvement; * Productivity bonus; * Meal allowance; * Transportation allowance or fuel allowance; * Health and dental insurance; * Life insurance; * Newborn assistance; * Career development plan; Birthday gift. * Our environment is multidisciplinary and diverse! If you identify with this profile or know someone who does, apply now or share this opportunity so we can make it happen. Observation: Candidate information collected during the selection process is handled in accordance with the **LGPD**.
João Silva
Indeed · HR
João Silva
Indeed · HR
