CRM Analyst

Description

Job Summary: The PG Prime Group is seeking a professional to monitor and measure campaign results, generate CRM reports, and contribute to excellence in the premium automotive segment. Key Highlights: 1. Being part of a team passionate about high-end automobiles 2. An environment of continuous learning and performance-based recognition 3. Contributing to the evolution of the premium automotive segment For 18 years, the PG Prime Group has been a benchmark in the premium automotive segment, representing global brands such as Audi, BRP, Volvo, Jaguar, Land Rover, Jeep, RAM, Leapmotor, GWM, BMW, BMW Motorrad, Triumph, and Ducati. Our journey is driven by excellence, innovation, and, above all, by people who make a difference every day. If you are passionate about high-end automobiles and wish to join our team in an environment of continuous learning, knowledge sharing, and performance recognition, explore our opportunities and become PG Prime with us! **Responsibilities and Duties** * Monitor and measure campaign results using metrics such as open rate, click-through rate, conversion rate, retention rate, etc. * Oversight of Leads, Scheduling, and Internal Satisfaction Surveys. * Prepare reports and presentations on CRM initiatives, including vehicle retention, lead flow, and complaints. **Requirements and Qualifications** * Advantage: Prior experience in CRM or sales. * Completed high school; undergraduate studies in progress, with emphasis on administration, commercial management, marketing, and sales; * Intermediate or advanced Microsoft Office proficiency. * Experience in Call Center/Teleperformance. * Effective communication, strategic focus, empathy and customer orientation, resilience, sense of ownership, emotional intelligence; * General understanding of the sales and after-sales process, customer management, and experience handling high-volume customer service demands; * Familiarity with NBS, CRM Gold, and WhatsApp systems. **Additional Information** We offer the following benefits to our PG Prime team: * Voluntary health insurance plan (Hapvida, Unimed & Viver Mais); * Mandatory dental insurance plan (SulAmérica); * Mandatory life insurance (Porto Seguro); * Gym membership (TotalPass); * Education benefits (Estácio de Sá University & Potiguar University); * Education benefits (Senac College); * Sesc benefits; * Pharmacy benefits (Pague Menos, Drogasil); * Transportation allowance (optional); * Birthday Day Off; * Salary: R$ 2276.79 * Working Hours: Monday to Friday, 08:00–18:00; Saturday, 08:00–12:00\. Our story began 18 years ago... Since then, we have evolved alongside the automotive industry, bringing cutting-edge technology and enabling outstanding service for our customers. Today, the PG Prime Group drives economic activity across multiple states—not only in Rio Grande do Norte (RN), but also leading in Cabedelo (PB), João Pessoa (PB), and Fortaleza (CE). We are a benchmark in the premium sector, representing 14 of the world’s most valuable brands: Audi, BMW, BMW Motorrad, BRP, Ducati, GWM, Jaguar, Jeep, RAM, Leapmotor, Land Rover, Triumph, and Volvo. Like our partners, we must evolve—and this transformation includes greater technological implementation, enhanced service training, modernization of facilities, and updates to our visual identity. With breadth and modernity, we enter a new phase—embracing the latest trends while continuing to honor the traditions and excellence that have won over so many customers. From the V8 engine to the power of electrification, from the adrenaline of two-wheeled riding to the luxury and meticulous attention to detail—we bring together everything that drives us. For 18 years, we’ve maintained the same “face” for you—even amid numerous changes over time and the diversity of models in our portfolio. Thus, one and a half decades later, this family-owned company, led by CEO Abílio Oliveira, breathes new air—remaining a benchmark in the segment, yet with a renewed identity. Join us and keep moving forward!