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Job Summary: Customer support focused on resolving customer issues, as well as engagement and loyalty building via chat. Key Highlights: 1. Dynamic and collaborative environment of constant transformation and growth 2. Focus on resolving customer issues and building loyalty via chat 3. Encouragement of professional development and internal promotions **Have you ever considered working in a dynamic environment, within a collaborative setting characterized by constant transformation and growth? Yes?! Then this position is for you!** **\#JoinTP** **Responsibilities and Duties:** Customer relationship and solutions center for banking clients, delivering support focused on resolving customer issues, as well as engagement and loyalty building via chat. **Salary:** R$ 1\.518,00 \+ Variable Pay \+ Benefits \+ Career Development Plan **Working Hours:** Multiple shift start times **Schedule:** 6 days on / 1 day off \- Rotating Days Off **\| Shift Duration:** 06h20 **Work Mode:** On-site **\| Work Location:** Parnamirim \- RN **What We Are Looking For (Requirements):** Must be of legal age; Completed high school education; Availability to work at the Parnamirim \- RN campus; Prior customer service experience preferred; Proficiency in handling multiple screens simultaneously and strong typing skills; **At TP, well-cared-for people deliver extraordinary results!** We are a market reference when it comes to benefits—and it’s no coincidence. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: advance to your next step in just 3 months. * Educational Partnership: up to 50% discount to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing Bonus) – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for night shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
