**Field Service Analyst N2 – Service Provider** Type of opportunity: Only for professionals with companies – PJ. Model: In-person support for a 3AM IT client. Period: Fixed-term \- 12 months with possibility of extension; Business hours; Lagoa Nova, Natal \- RN **Responsibilities and Duties:** * Provide second-level (on-site/remote) support for incidents and requests assigned to your service queue. * Offer support for off-the-shelf software, common basic applications, corporate systems, and IT equipment. * Install and configure images approved by ATHENA on devices (Windows 10 or higher). * Provide technical and operational support for Windows 10 or higher operating systems. * **Qualifications and Requirements:** * Easy access to the work location; * Knowledge of Windows 10 or higher operating systems. * Office 365 suite; Computer assembly and maintenance. * Availability to work on-call (24x7, according to schedule). Minimum Education: High School (Secondary Education) Desired Education:* Information Technology, Higher Education