Store Services Supervisor

Description

Job Summary: This role involves leading a services team, managing a network of service providers, supporting sales, and driving strategic growth in a retail environment. Key Highlights: 1. Team Leadership and Development 2. Strategic Management of Service Providers 3. Sales Support and Commercial Momentum **What We Expect From You:** * Bachelor's degree in Engineering, Architecture, or related fields; * Experience in customer service and conflict management; * Prior experience in retail of construction materials, civil construction, or service-providing companies; * Experience in people management, team development, and performance monitoring; * Ability to coordinate with diverse stakeholders (store, service providers, headquarters, and end customers); * Organization, autonomy, collaborative spirit, and strong results orientation; * Availability to work on Saturdays and holidays (rotating schedule). **A Day in the Life of a Store Services Supervisor:** **Supporting the Sales Team and Driving the Commercial Journey** * Works side-by-side with the sales team, supporting training on services, clarifying doubts, and building an excellent sales journey for renovations and installations; * Participates in technical visits follow-up and actively supports conversion into sales; * Ensures the commercial team understands key metrics (RVV, conversion rate, Solution Sales) and knows how to maximize opportunities. **Strategic Management of the Service Provider Network** * Conducts prospecting, qualification, contracting, and curation of new service providers; * Monitors the technical and behavioral quality of the network, ensuring adherence to company standards; * Focuses on partner retention and development, based on indicators such as Provider Score and NPS. **Service Operation Control and Performance** * Monitors key strategic indicators: margin, pricing, visit conversion rate, sales volume, installation lead time, and delivery quality; * Identifies improvement opportunities and proposes solutions to boost results; * Participates in developing and executing operational growth strategies. **Leadership and Development of the Technical Team** * Directly leads coordinators and inspectors, ensuring role clarity, direction, and close daily oversight; * Promotes technical and behavioral development of the team, encouraging ownership, active listening, and problem-solving skills; * Supports conflict resolution and serves as a reference for the team. **Integration with Headquarters and Store Leadership** * Collaborates with corporate teams on topics such as new services, after-sales, litigation, contractual adjustments, and extrajudicial negotiations; * Engages with store leaders to present results, insights, and proposals to accelerate service performance; * Participates in store committees and rituals (CDL/CCL), playing a key role in the commercial strategy. At LEROY MERLIN, we promote and encourage individual and collective development of behaviors, connections, and motivators so that each person becomes a true coach for their teams and their own career. Apply for this position and be part of our journey! We wish you good luck in your process! Don’t forget to visit a store to learn more about what it’s like to be part of our team—see firsthand the people delivering the best experiences for our customers. We champion diversity and inclusion; therefore, all positions are open to People with Disabilities (PcD). \#ConstruímosCarreiras