High school diploma completed; \- Experience in the role \- \- Intermediate English \- Preferred Communicative, proactive, courteous, agile, and resilient. Greet, identify, and guide guests regarding accommodation services; perform check-in and check-out; register guests; verify cash and credit card transactions; make reservations and process billing; run audits; handle billing; and update spreadsheets. * Assist customers at the hotel restaurant/bar/convenience store when necessary, in support of cross-functionality. * Monitor room availability at the property via the distribution system (or other applicable systems), considering the hotel's operational reality. Prevent discrepancies between reservations and occupied rooms. * Close guest accounts by verifying with the guest that all charges have been correctly posted. Issue invoices, clarify any questions, and make corrections as needed. Billing must occur at check-in; additional expenses must be billed separately. Be responsible for safeguarding all receipts (cash and credit cards). Perform cash control and closing procedures, recording them according to the Standard Operating Procedure. * Verify and organize documents after check-out to send the invoice with the official receipt to the guest. Employment type: Full-time CLT Salary: R$1\.846,25 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
