SUPPORT ANALYST (CMGB* Business Management)

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: Professional to provide customer support, resolve issues, monitor link and equipment performance, and assist the customer service team. Key Highlights: 1. Dynamic and innovative environment to advance your career 2. Collaborative team focused on results and professional development 3. Training programs and mentorships to unlock maximum potential Business Management is seeking a Support Analyst in Fortaleza. At CMGB\* Business Management, you will find a dynamic and innovative environment—ideal for advancing your career. With operations across Brazil, we offer growth opportunities in a constantly evolving sector where your ideas and talents are valued and recognized. Here, you will be part of a collaborative team focused on results and professional development. Our training programs and mentorships are designed to help you achieve your full potential—contributing both to the company’s success and your own future. Grow with us! **Responsibilities:** Provide customer support via phone and chat. Assess and resolve issues reported in tickets. Monitor link and equipment performance and interpret alerts. Assist field technicians in configuring router installations and/or additional access points, according to the purchased service. Manage and maintain other network assets. Conduct scheduled follow-ups. Create internal or external service orders. Support the customer service team. Previous experience as a Help Desk Analyst, Customer Service Analyst, Technical Support Specialist, or Support Consultant may indicate alignment with some responsibilities of this role. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Attendance Bonus \| Medical Assistance \| Dental Assistance \| Fuel Allowance \| Birthday Day Off \| Meal Voucher \| Transportation Voucher **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: To be determined

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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