Quality and Hospitality Analyst

Description

Job Summary: Responsible for managing quality, patient safety, and patient experience, driving continuous improvement in a hospital environment. Key Highlights: 1. Lead quality management and ONA accreditation processes. 2. Promote patient safety and continuous clinical improvement. 3. Optimize patient experience and operational efficiency. **Key Responsibilities:** **Quality Management:** Ensure compliance with ONA accreditation requirements by conducting periodic internal audits and supporting external audits. Develop and revise Standard Operating Procedures (SOPs), Clinical Protocols, and quality manuals. **Patient Safety:** Monitor implementation of international safety goals, manage the adverse event reporting system, and conduct root cause analyses to implement safety barriers. Participate in Quality Committees related to patient safety and drive continuous improvement of clinical protocols. **Hospitality and Experience:** Audit service standards and environmental conditions across units, monitor satisfaction indicators (NPS), and propose interventions to enhance patient welcoming and comfort. **Continuous Improvement:** Lead task forces to resolve problems and optimize workflows, applying quality tools to ensure operational efficiency. **Technical Requirements:** * **Education:** Bachelor's degree in Nursing, Hospital Administration, Health Services Management, or related fields. * **Postgraduate Education:** Specialization in Quality Management or Health Auditing is considered a plus. * **Experience:** Minimum of 1 year in hospital quality or diagnostic departments, with proven experience in ONA accreditation processes. * Knowledge of quality tools (PDCA, Ishikawa, 5W2H, GUT Matrix). * Intermediate knowledge of the Brazilian ONA Accreditation Manual. * Familiarity with ANVISA regulations applicable to medical imaging. Minimum Educational Requirement: Bachelor's Degree