With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions for companies across the country! Here, our commitment is to the **appreciation of the human being**, providing an inclusive and welcoming environment for the development of each individual. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aspire to achieve **High-Level Results**, apply now for our open position for **IT Assistant** — this is your place! **Responsibilities:** * Provide on-site and remote technical support to company departments, addressing hardware, software, and infrastructure requests; * Perform formatting, repair, and maintenance of desktops and notebooks; * Support internal customers via the company's communication tools and the ticketing platform (GLPI); * Analyze support interactions and escalate tickets internally to Level 2 (L2\) and Level 3 (L3\) teams when necessary. **Qualifications:** * Currently pursuing or holding a bachelor's degree in Computer Science, Computer Networks, Telecommunications, Information Systems, Software Engineering, Systems Analysis and Development, Computer Engineering, or related fields; * Knowledge of hardware; * Knowledge of ITIL; * Knowledge of general software installation and configuration; * Proficiency with Microsoft operating systems; * Familiarity with ticket management systems (e.g., GLPI) is desirable. **Additional Information:** * Working hours: 8:00 AM to 6:00 PM, with rotating Saturday shifts
João Silva
Indeed · HR
João Silva
Indeed · HR
