Commercial Supervisor

Description

The Commercial Supervisor will be responsible for leading, developing, and supervising the commercial team of Grupo Universo do Açaí, ensuring achievement of targets and excellence in customer service. This role will operate both strategically and operationally, promoting sales growth, brand strengthening, and expansion of company results. We seek a candidate with inspirational leadership, strategic vision, results orientation, and the ability to develop high-performance teams within a dynamic and continuously growing environment. Key Responsibilities * Lead and supervise the commercial team, ensuring achievement of sales targets, expansion goals, and customer retention. * Develop commercial strategies aligned with Grupo Universo do Açaí’s growth objectives. * Monitor performance indicators (sales, conversion rate, average transaction value, productivity, and team results). * Conduct training sessions, provide feedback, and ensure continuous supervision of the commercial team. * Strengthen relationships with customers, partners, and franchisees. * Ensure excellence in customer service and experience, aligned with company values. * Design commercial initiatives and campaigns to boost sales and results. * Collaborate closely with Marketing, Operations, and After-sales departments to ensure strategic alignment. * Support commercial negotiations and assist the team in strategic deal closures. * Identify market opportunities, trends, and potential for brand expansion. * Prepare management reports and present results to senior leadership. * Ensure organization of commercial processes, CRM usage, and sales funnel tracking. * Promote a human-centered leadership environment, motivation, and team development. Mandatory Requirements * Completed or ongoing undergraduate degree in Business Administration, Commercial Management, Marketing, or related fields. * Proven experience in commercial leadership and team management. * Experience monitoring targets, performance indicators, and commercial performance. * Knowledge of sales techniques, negotiation, and customer service. * Strong communication skills, organizational ability, and decision-making capability. * Basic/intermediate proficiency in Excel and commercial management or CRM tools. * Availability for dynamic involvement and operational oversight of commercial activities. * Proactive, strategic, and results-oriented profile. Preferred Qualifications * Experience in food service, retail, franchising, or food industry sectors. * Experience in commercial expansion and development of units/franchisees. * Experience in after-sales service and customer retention. * Knowledge of commercial marketing and promotional campaigns. * Experience working in fast-growing companies. * Profile demonstrating human-centered leadership and people development. * Familiarity with strategic KPIs and results analysis. * Experience implementing and monitoring commercial processes. * Postgraduate degree or specialized courses in management, leadership, or sales. * Ability to collaborate effectively across various company departments. **Benefits:** * Meal allowance. * Transportation allowance or commuting cost assistance. * Opportunities for professional growth and development. * Revenue-based commission. * Bonuses and incentive campaigns. * Discounts on brand products. Employment type: Full-time CLT contract Compensation: Starting from R$3.800,00 per month Benefits: * Fuel allowance * Meal allowance Work location: On-site