Job Summary: Coordinate and supervise the internal sales team, monitor productivity, and develop strategies to increase sales and customer retention. Key Highlights: 1. Coordinate the internal sales team and monitor KPIs 2. Develop strategies to increase sales and retention 3. Leadership, negotiation, and people development Responsibilities: \- Coordinate and supervise the internal sales team, ensuring achievement of commercial targets and performance indicators. \- Monitor productivity, conversion rate, average handling time, average ticket value, and other telesales operational KPIs. \- Develop strategies to increase sales, retain customers, and recover lost opportunities. \- Conduct individual and group follow-ups with the team, providing feedback, training, and development initiatives. \- Prepare work schedules, manage absenteeism, and support recruitment, onboarding, and offboarding processes. \- Ensure call quality by adhering to company standards and policies. \- Collaborate with Commercial, Marketing, Logistics, and Credit & Collections departments to ensure operational efficiency. \- Analyze management reports and propose action plans for continuous improvement of results. \- Monitor commercial campaigns, ensuring proper direction and execution by the team. \- Maintain a positive organizational climate, team engagement, and discipline. Requirements: \- Completed bachelor's degree in Business Administration, Commercial Management, Marketing, or related fields. \- Experience managing telesales, internal sales, or call center teams. \- Knowledge of commercial performance metrics and CRM tools. \- Leadership, negotiation, communication, and people development skills. Benefits: \- Fixed salary \+ commission; \- Life insurance; \- Health plan via voluntary enrollment; \- Meal allowance. Employment type: Full-time Compensation: R$4\.000,00 \- R$7\.000,00 per month Benefits: * Medical assistance * Life insurance * Meal allowance * Transportation allowance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
