SUPPORT ASSISTANT - STORES - SÃO PAULO/SP INTERIOR

Description

Job Summary: A professional responsible for ensuring the availability of IT resources, servers, and services, guaranteeing compliance with customer requirements and business information continuity. Key Highlights: 1. Technical support for platform and user availability and performance. 2. Server administration, backup systems, and access management. 3. Process and system analysis and continuous improvement. Job Description Maintain IT resource availability through support activities, as well as servers and services supporting the entire business, to ensure compliance with customer requirements (SLA/Service Level) and information continuity. Responsibilities and Duties * Provide technical support to ensure platform (e.g., servers, desktops, mobile devices) availability and performance, and, when necessary, guide and train users; * Respond to user requests remotely or on-site, registering and resolving tickets according to technical procedures; * Review and keep technical procedures up to date; * Monitor the review and updating of operational procedures (documents), research new solutions, critically analyze processes, and propose improvements; * Configure smartphones/tablets and Google email accounts to comply with company-defined security policies; * Monitor and control storage space for each department’s folders, and raise user awareness regarding proper usage of this resource to minimize costs and improve access speed; * Administer servers, backup systems, and various network access management systems for users, ensuring information continuity; * Participate in data collection and definition of methods and resources required for implementation or modification of existing systems to meet user requests; * Analyze the performance of implemented systems, reassess routines, manuals, and work methods to verify whether they meet user needs, aiming to suggest more effective work methodologies; * Train and support both end users and IT support staff on using developed or third-party acquired systems to ensure their proper functioning; * Provide hardware and software technical support for internal and external customers, including operational aspects related to services provided by this role, aiming to improve service quality and tool utilization; * Review and keep information security procedures up to date, ensuring scope updates and mitigation of risks arising from operational failures; * Administer firewalls/switches/routers to ensure proper service operation; Requirements and Qualifications * Bachelor’s degree in Information Systems required * Proficiency in Windows Server and Linux systems * Knowledge of networking * Experience with Google GSuite platform * Knowledge of structured network cabling * Knowledge of switch and router technology * Knowledge of Wi-Fi networks * Knowledge of telecommunications, extension configuration * Preferred: experience in retail/wholesale, hypermarkets, etc. Additional Information **Work Location:** * Will provide support to stores: Campinas, Valinhos store on-call, Jundiaí 1 and 3 **Benefits:** * On-site meal voucher * Multibenefits card * Totalpass * Transportation voucher * Medical assistance * Dental assistance * Life insurance * Discounts at educational institutions for undergraduate, postgraduate, and extension courses * Roldão Mais: Employees receive discounts at Roldão Atacadista stores, paying wholesale prices * Maternity kit * Corporate University – Roldão Academy: Participation in training programs, with personalized learning paths for each employee. Employment Type: Permanent CLT Salary: R$2,900.00 – R$2,963.00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal voucher * Transportation voucher Work Location: On-site