Junior Customer Support Analyst

Description

Job Summary: We are seeking a Junior Customer Support Analyst to triage requests, resolve low-complexity issues, and route demands appropriately—with a strong focus on customer experience. Key Highlights: 1. Receive and register customer requests through official channels. 2. Resolve operational, access-related, and simple transaction inquiry questions. 3. Categorize and prioritize tickets based on urgency and impact. We are looking for a **Junior Customer Support Analyst** to handle first-level support and request triage—resolving low-complexity issues and ensuring proper routing of demands. **What will be your mission on the team?** * Receive and register customer requests through official channels; * Resolve operational, access-related, and simple transaction inquiry questions; * Categorize and prioritize tickets based on urgency and impact; * Learn about the Fitbank platform, its products, and technical documentation; * Reproduce reported errors in test environments for validation; * Follow support scripts and playbooks to ensure standardization; * Request additional information from customers when necessary for analysis. **Basic Requirements:** * Currently pursuing or recently graduated in IT, Business Administration, or related technical fields; * Experience in customer service, technical support, or IT internships; * General computer literacy; web browsers and internet usage; fundamental IT concepts; technical English (basic reading ability); * Strong verbal and written communication skills; experience using management systems; attention to detail. **Nice-to-Have Qualifications:** * Advanced Computer Science courses. **Additional Information:** * Position - Fortaleza Unit; * Contract type: PJ (Individual Entrepreneur); * Health Insurance; * Variable Compensation (Bonus); * Exclusive partnerships and discounts (language schools, car rental services, restaurants, etc.). **Join this ever-growing team!**