Junior Infrastructure and Helpdesk Analyst

Description

Job Summary: We are seeking a proactive and organized Junior Infrastructure and Helpdesk Analyst to provide user support and maintain the technology environment. Key Highlights: 1. Essential technical support to users for daily requests 2. Maintenance of IT resources and operational routines 3. Growth in an environment that values autonomy and development We are looking for a **Junior Infrastructure and Helpdesk Analyst** to support office users and assist with the company's technology environment operations. We seek a professional with foundational experience in **technical support, user assistance, workstations, networks, and infrastructure routines**, who is proactive, organized, and focused on solving everyday problems. This position plays a critical role in addressing user requests, maintaining the proper functioning of IT resources, and supporting office operational routines. **What will be your mission on the team?** * Provide technical support to users for daily requests; * Support office users with issues related to computers, systems, access credentials, printers, and peripherals; * Handle help desk tickets, including logging, tracking, and resolving incidents; * Support the installation, configuration, and maintenance of desktops, notebooks, and other equipment; * Provide basic network, connectivity, telephony, and infrastructure support; * Assist with inventory control of equipment and IT assets; * Execute IT operational routines across offices; * Escalate more complex issues when necessary; * Support initiatives to improve the infrastructure and support environment. **Basic Requirements:** * Experience in technical support to users and help desk ticket handling; * Knowledge of computer fundamentals, operating systems, Microsoft Office suite, and workstation troubleshooting; * Basic understanding of networks, connectivity, shared resources, printers, and peripherals; * Strong communication skills and ability to interact effectively with users; * Organizational skills, proactivity, and ability to prioritize tasks. **You’ll stand out if you have:** * Experience with corporate infrastructure; * Practical experience in basic user administration, access management, and permissions; * Knowledge of Active Directory, local area networks, Wi\-Fi, VPN, and remote support tools; * Experience in corporate environments with multiple users and intensive operational routines. **Additional Information:** * 100% on-site position \- Fortaleza Unit; * PJ (Individual Entrepreneur) hiring model; * Health Insurance; * Paid Time Off; * Exclusive partnerships and discounts (language schools, car rentals, restaurants, etc.). **If you thrive on challenges, enjoy solving problems, and want to grow in an environment that values autonomy and development, this opportunity is for you.** **V****Come join FitBank as a FitBanker!!**