Receptionist/Concierge

Description

**Responsibilities:** ● Schedule monitoring ● Ensuring full patient care throughout their entire stay at the clinic ● Accompanying the patient from arrival (check-in) to departure (check-out) ● Prioritizing patient satisfaction and exceeding their expectations ● Monitoring appointment times to identify opportunities for improvement ● Ensuring smooth information flow among departments involved in patient care. ● Guaranteeing patient satisfaction in NPS and CSAT scores from Reception evaluations. **Activities:** ● Schedule Monitoring: Monitor the Nutrition, Dietetics, and Nursing schedules daily via MEDX; update statuses according to the patient’s journey at the clinic ● Open doors personally, warmly welcoming each patient by name ● Offer Wi-Fi, coffee, water, coconut water, etc., ensuring maximum comfort ● Maintain communication with pre-consultation and nursing teams to minimize patient waiting time ● Inform the patient that their pre-consultation is about to begin ● After pre-consultation, welcome the patient again and direct them to the café, offering the menu ● Radio the driver to prepare the patient’s vehicle while the patient completes the survey ● Print the next day’s patient list at the end of each day; deliver it early in the morning to the valet attendant. Employment type: Full-time CLT Compensation: R$1.800,00 - R$2.000,00 per month Benefits: * Fuel allowance * Meal allowance * Food voucher * Transportation voucher Selection questions: * Are you available to work from 11 a.m. to 9 p.m. Monday through Thursday, and from 10 a.m. to 7 p.m. on Friday? * In your opinion, what are the three most important factors for delivering excellent service, and how do you apply them in practice? Please provide examples. Work location: On-site