JAPANESE RESTAURANT MANAGER

Description

Job Summary: Restaurant Manager focused on operational excellence, customer experience, and team leadership in a high-demand environment. Key Highlights: 1. Active leadership and team development 2. Comprehensive operational management 3. Focus on customer experience and results **Compensation:** R$3\.000,00 \- R$4\.000,00 per month Job Description: Offer Description: **About the Role** We are seeking a **Restaurant Manager** with strong operational insight, results orientation, and proven ability to lead teams in high-demand environments. This position is responsible for ensuring operational excellence, delivering exceptional customer experience, and achieving business goals—integrating dining room, kitchen, sushi bar, and delivery operations. Passive management is not acceptable here. We need someone who is **present on the dining floor**, capable of holding team members accountable, monitoring KPIs, and developing people. **Key Responsibilities** **Operational Management** * Ensure execution of restaurant operational processes (dining room, kitchen, sushi bar, bar, and delivery). * Monitor service time, product quality, and service standards. * Ensure compliance with SOPs and health surveillance regulations. * Conduct daily inspections of cleanliness, organization, and facility functionality. **People Management** * Lead, guide, and develop the operational team. * Deliver training, provide continuous feedback, and implement corrective actions. * Prepare staff schedules, monitor attendance records, and manage absences and tardiness. * Directly resolve conflicts and maintain a positive organizational climate. **Results Management** * Track KPIs such as revenue, average ticket, cost of goods sold (COGS), waste, customer reviews, and delivery performance. * Support commercial initiatives, campaigns, and events. * Ensure disciplined execution of goals and routines. * Control operational costs and pursue continuous performance improvement. **Customer Experience** * Circulate throughout the dining room, greet tables, and monitor customer experience. * Resolve complaints and uphold hospitality standards. * Ensure consistent experience across dine-in and delivery channels. **Facility & Infrastructure Maintenance** * Oversee preventive and corrective maintenance. * Engage vendors and ensure physical infrastructure and equipment remain in good condition. **Requirements** * Minimum **1 year of experience as a Restaurant Manager or similar role in Food & Beverage (F&B)**. * Practical experience managing operational teams. * Familiarity with restaurant KPIs (sales, COGS, average ticket, NPS). * Leadership capability, clear communication, and firm decision-making. * Organization, discipline, and results orientation. * Flexibility regarding working hours. **Preferred Qualifications** * Experience in medium- or high-volume restaurants. * Hands-on experience with delivery operations and platforms such as iFood. * Knowledge of operational processes, checklists, and routine procedures. * Experience implementing standards and training teams. **Expected Behavioral Profile** * Active presence on the dining floor. * Hands-on operational involvement without losing strategic perspective. * Ability to hold people accountable, monitor progress, and foster development. * Professional demeanor, ethics, and owner’s mindset. Employment Type: Full-time CLT Benefits: * Transportation allowance Employment Type: Full-time CLT Benefits: * Transportation allowance Work Location: On-site Employment Type: Full-time CLT Compensation: R$3\.500,00 \- R$4\.000,00 per month Benefits: * Transportation allowance Work Location: On-site