COMMERCIAL ANALYST - Aldeota

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: A Commercial Analyst provides consultative service (pre- and post-sales), monitors the customer journey, manages tickets, tracks customer satisfaction metrics, prepares reports, and mediates sensitive situations. Key Highlights: 1. Consultative customer service and customer journey monitoring 2. Ticket management and customer satisfaction monitoring 3. Interface with Engineering, Commercial, Legal, and Finance teams A construction company seeks a Commercial Analyst in Fortaleza (Aldeota). **Responsibilities:** Provide consultative service (pre- and post-sales). Monitor the customer journey and identify opportunities for improvement. Manage tickets and technical requests. Monitor satisfaction metrics (NPS, surveys, and feedback). Prepare managerial reports on customer experience. Mediate sensitive situations with technical competence and empathy. Maintain constant interface with Engineering, Commercial, Legal, and Finance teams. Previous experience as a Sales Specialist, Marketing Analyst, Commercial Coordinator, or Sales Consultant may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Discounts with Partner Companies * Profit Sharing * Meal Allowance * Transportation Allowance * Health Insurance **Additional Information:** * Employment Type: Permanent - On-site. * Schedule: Full-time * Working Hours: Monday to Thursday, 08:00–18:00; Friday, 08:00–17:00.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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