Fiber Optic Maintenance Leader (6)

Description

Job Summary: This role involves managing field teams, overseeing service orders, monitoring productivity, and ensuring operational efficiency in telecommunications. Key Highlights: 1. Field team and service order management. 2. Monitoring of productivity and operational quality. 3. Analysis and proposal of improvements to routines. Description: * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Geographic knowledge of the city; * Driver's license category B and defensive driving certification; * Proficiency with Google tools (Sheets, Docs), basic computer skills, and foundational people management concepts. Preferred Qualifications: * 1 year of experience in telecommunications; * Willingness to travel; * Familiarity with access transmission technologies and media, including twisted-pair cables and fiber optics; * Router and signal repeater configuration; * Structured cabling. * Alignment with Brisanet Group's organizational identity; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve deliverables; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participating in organizational meetings and commitments when required; * Using personal and collective protective equipment when necessary; * Performing other duties related to the position, as needed by the department and per leadership direction; * Verifying that teams have all required materials and/or equipment before starting activities; * Receiving and assigning service requests (OS \- Service Order) to field teams; * Monitoring productivity and quality of procedures performed by teams through receipt of OSs; * Managing open and in-progress service orders; * Auditing OSs after team service completion; * Monitoring fiber optic maintenance SLAs; * Tracking routes and idle time via GPS monitoring; * Requesting materials; * Monitoring vehicle fuel usage, wear, and consumption for teams, coordinating necessary actions in case of incidents; * Handling new team activation procedures, including recruitment processes, training, etc.; * Assessing and coordinating team relocation to other cities as needed; * Addressing customer complaints received via support channels and ombudsman services; * Updating information for team productivity calculations; * Performing administrative routines for field teams. 2512210202551931215