Digital Sales Consultant

Description

Job Summary: The professional will conduct online active and reactive customer service and sales, manage orders, inventory, and CRM, and contribute digital content for social media. Key Highlights: 1. Online customer service and sales with a focus on conversion and customer retention. 2. Order, inventory, and CRM management with cross-departmental integration. 3. Proficiency in digital content creation and continuous improvement. Description: Responsibilities: * Conduct active and reactive sales service exclusively through online sales channels; * Make sales, follow-up, and post\-sales calls with a focus on conversion and customer retention; * Register, query, and manage orders in the ERP system, ensuring data accuracy; * Verify inventory levels, monitor deadlines, and coordinate with billing, logistics, and commercial departments to keep customers updated throughout the entire process; * Use the company's CRM to contact clients in the portfolio, encouraging repeat purchases, promotions, abandoned cart recovery, and personalized campaigns; * Act proactively by proposing solutions, identifying opportunities, and improving the service process; * Stay up-to-date with best practices in online customer service and sales to deliver an exceptional shopping experience; * Maintain clear, courteous communication with writing appropriate to company standards. * Proficiency in recording digital content (videos and editing for social media) Requirements: * Experience in telephone sales and social media sales, i.e., digital customer service; * Strong oral and written communication skills; * Proficiency in Microsoft Office, especially Excel; * Familiarity with navigating and operating systems (ERP, CRM, web platforms); * Organizational skills to handle multiple orders and customers simultaneously; * Proactivity, empathy, and results orientation; * ERP Sankhya and CRM tool experience preferred (a plus); * Availability to work in Fortaleza. * Proficiency in recording digital content (videos and editing for social media) * Proactivity and results orientation (sales and service targets). * Availability Monday through Saturday (business hours) Benefits: 2511290202181715714