Job Summary: As a Vehicle Sales Consultant, you will serve as a brand ambassador, delivering a differentiated and exceptional purchasing experience through excellent customer service and effective sales and prospecting techniques. Key Highlights: 1. Excellent and delightful customer service 2. Building long-lasting customer relationships 3. Opportunity to be a brand ambassador We are a multi-brand group engaged in the sale of new and used vehicles, accessories, vehicle financing plans (consórcios), fleet management, insurance, after-sales services across our dealership network, as well as vehicle leasing (mobility). We are seeking a **Vehicle Sales Consultant** to act as a brand ambassador, delivering a differentiated and exceptional purchasing experience for each customer through excellent and delightful service, combined with effective sales, negotiation, and prospecting techniques—offering customized solutions that exceed customer expectations and thereby building long-lasting relationships resulting in customer loyalty and recommendations for Group NewChase dealerships, while achieving business goals. If you are agile, delight customers, and value excellence in results, join our ***team***! ***We are Group NewChase—and we grow together!*** **Responsibilities and Duties** * Provide customer service—whether in the showroom or digitally/via phone—applying the manufacturer’s standard methodology, adopting a friendly, enthusiastic, and courteous demeanor with solid product knowledge, identifying customer needs and presenting the full range of products and benefits to ensure deal closure and achievement of Commercial Directorate targets. * Achieve monthly sales targets, balancing volume, CSI (Customer Satisfaction Index), profitability, accessories, F\&I (Finance and Insurance), and services to meet both Group and individual objectives. * Identify customer needs and offer appropriate solutions, conducting vehicle demonstrations and test drives, negotiating payment terms, pricing, and delivery timelines—thereby finalizing sales and meeting area management targets. * Prospect new customers via digital tools and/or phone calls, using social media, email marketing, and other online platforms to reach potential customers, and proactively contacting qualified leads to deliver personalized, consultative service. * Monitor and manage your daily schedule using the corporate Customer Relationship Management (CRM) system. * Monitor the sales funnel, tracking all stages of the sales process—from initial prospecting to deal closure. * Analyze sales funnel data to identify bottlenecks and improvement opportunities, adjusting strategies as needed; segment customers according to their stage in the sales funnel and personalize outreach and communications to maximize conversion chances. * Record daily in the corporate system the complete history of all customer interactions (phone, email, showroom, reception, qualification, vehicle presentation, test drive, negotiation, delivery, portfolio management, and unsuccessful sales), including reasons and follow-ups, to maintain updated records and generate data for future performance analysis. * Prepare sales proposals via the corporate system, verifying vehicle availability in stock, transit, and monthly plan, following internal department guidelines to provide customers with accurate negotiation information—enhancing satisfaction and ensuring expected departmental outcomes. * Monitor the entire sales process (license plate registration, accessory installation, trade-in handling where applicable), track customer payments to guarantee agreed delivery timelines and preserve full customer satisfaction. * Oversee vehicle deliveries, ensuring customer satisfaction. * Represent Group NewChase dealerships at fairs, events, and new product launches, promoting brand vehicles and services. * Complete manufacturer and Group in-person and web-based training courses per the Human Resources Directorate’s course schedule, ensuring certification and maintaining the manufacturer’s required performance index. * Perform other tasks assigned by your area manager. **Requirements and Qualifications** **If you:** * Have completed high school; * Hold a Category B driver’s license; * Have experience in customer service; * Possess knowledge of sales and negotiation techniques. *The \#GroupNewChase is your place!* **Preferred qualifications include:** * Commercial experience at dealerships; * Familiarity with corporate systems Apollo and Syonet. **Additional Information** **What we offer:** * Market-competitive salary; * Health insurance; * Dental insurance; * Meal or food allowance; * Transportation allowance; * Life insurance; * Wellhub (formerly Gympass)—available for up to 3 dependents; * No-cost telemedicine—available for spouse, children; * Psychological counseling—available for spouse, children; * Discounts on undergraduate, postgraduate, MBA, and fully online English courses; * Corporate University; * Employee recognition program based on tenure; * Pregnancy support program. **WE ARE GROUP NEWCHASE AND WE GROW TOGETHER** We are a national mobility group with outstanding reputation in the automotive market, boasting over 30 years of service excellence and continuous growth. We began our journey in 1991 in Vitória da Conquista/BA and today operate across eight Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our operations, currently operating more than 40 dealerships representing Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Seminovos. Additionally, we operate the Customer Retention Center—the Group’s dedicated hub for digital strategy and monitoring. Learn more about our journey on our official website: https://www.gruponewchase.com.br/. **HERE AT GROUP NEWCHASE YOU’LL FIND:** * A welcoming and diverse work environment; * Continuous professional and personal development; * Professional development programs. **JOIN US IN THIS JOURNEY!** Group NewChase stands out for its relentless pursuit of innovation and humanization, focusing all efforts on one purpose: “Deliver and provide our customers, employees, and partners with the best possible results in excellence—recognized for our \#SpeedAndQuality DNA.” We are market leaders across all brands we represent!
João Silva
Indeed · HR
João Silva
Indeed · HR
