Customer Service Operator

Description

Job Summary: Chat-based customer service for digital account support, including account registration and account unlocking in a collaborative environment. Key Highlights: 1. Provides support and answers questions regarding digital accounts 2. Performs account registrations and account unlocks 3. Works in a collaborative and dynamic environment **Responsibilities:** * Chat-based customer service, providing support and answering questions about our **digital account**. * Performing **account registrations** and **account unlocks**, ensuring security and user satisfaction. * Working in a collaborative and dynamic environment where your feedback is valued. **Mandatory Requirements:** * Completed high school education * Prior experience in call center customer service * Availability for on-site work in Fortaleza \- CE * Shift schedule: Monday to Saturday \- 1 PM to 10 PM (Monday to Friday) and Saturdays (11 AM to 3 PM) **Benefits:** * Medical assistance * Dental assistance * Meal allowance * Birthday day off * Life insurance * SESC benefits * Transportation allowance \- no payroll deduction Educational Requirements * Completed high school education * Experience in a call center environment * Prior experience with financial products or in banking, financial, or fintech institutions will be considered a plus. Benefits * Medical assistance * Breakfast and afternoon coffee * Life insurance * Transportation allowance * Meal allowance