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Job Summary: Customer Service Attendant for a seafood-specialized restaurant, focusing on customer service, incident logging, and proactive problem resolution. Key Highlights: 1. Multichannel customer service: phone, WhatsApp, and in-person 2. Focus on customer satisfaction and proactive problem resolution 3. Communication and alignment with other restaurant departments The restaurant is seeking a Customer Service Attendant in Fortaleza. Coco Bambu is a restaurant chain specializing in seafood and Northeastern Brazilian cuisine. With a welcoming atmosphere, it offers customers a unique gastronomic experience. **Responsibilities:** Attend to customers via channels such as phone, WhatsApp, and in-person, providing support before, during, and after their restaurant experience. Log, route, and monitor customer complaints, suggestions, and compliments, ensuring appropriate follow-up within stipulated timeframes. Provide information regarding operating hours, menu, reservations, and available restaurant services. Record incidents in systems or spreadsheets, maintaining an organized and up-to-date history. Proactively resolve problems by seeking solutions that prioritize customer satisfaction and adherence to internal policies. Maintain clear and courteous communication with other restaurant departments to ensure effective alignment in public service. Previous experience as a Customer Service Agent, Telemarketing Operator, Customer Service Assistant, or Customer Service Consultant may indicate suitability for some of the responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Permanent \- On-site. * Duration: Full-time * Working Hours: To be determined.
