Job Summary: The professional will conduct debt negotiation, customer retention, clarification of inquiries, and record information in the system. Key Highlights: 1. Debt negotiation and customer retention 2. Clarification of doubts regarding amounts and payments 3. Recording of agreements and information in the collections system A telecommunications company is seeking a Collections and Retention Operator in Fortaleza (Downtown). Smart Solutions Tecnologia is a company specialized in innovative technology solutions. We provide software development and IT consulting services to companies across various sectors. **Responsibilities:** Contact customers to negotiate outstanding debts. Record agreements, payments, and information in the collections system. Handle cancellation requests and implement retention actions. Clarify doubts regarding amounts, due dates, and payment terms. Forward specific cases according to the company's internal policies. Previous experience as a Collections Agent, Credit Recovery Operator, Collections Analyst, or Collections Assistant may indicate suitability for some activities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Medical Insurance * Dental Insurance * Life Insurance **Additional Information:** * Employment Type: Permanent - On-site. * Schedule: Full-time * Working Hours: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
