CRM Team Leader

Description

Job Summary: Ensures quality and compliance with CRM processes by monitoring key metrics and supporting team development. Key Highlights: 1. Ensure compliance with CRM processes and service standards 2. Monitor quality metrics and propose improvements 3. Support supervisors and guide team members in CRM usage Oversee the CRM quality team to ensure adherence to CRM processes and service standards. Monitor quality and performance metrics, proposing corrective actions and continuous improvement initiatives. Support supervisors in analyzing customer service reports and developing the team. Identify training opportunities and guide team members on best practices for CRM usage. Ensure standardization of routines and alignment with internal policies. Prepare performance reports and report to coordination. Compensation: R$1.518,00 - R$4.100,76 per month Benefits: * Medical insurance * Dental insurance * Company-provided mobile phone * Free parking * Life insurance * Meal allowance * Food allowance * Transportation allowance Work Location: On-site