Job Summary: The professional will provide customer service through multiple channels, clarifying doubts and ensuring high-quality service with a focus on the best possible customer experience. Key Highlights: 1. Customer service through multiple channels 2. Ensuring high-quality service and a positive customer experience 3. Verbal and written communication, proactivity, and organization **Main Responsibilities** * Provide customer service via phone, chat, and/or other communication channels; * Clarify inquiries and provide information clearly and courteously; * Record interactions and follow up on requests when necessary; * Deliver high-quality service, aiming for the best possible customer experience; * Adhere to company quality standards and procedures. * Schedule: 12x36 **Requirements** * Prior customer service experience is a plus; * Strong verbal and written communication skills; * Ability to interact effectively with diverse customer profiles; * Proactive, organized, and committed attitude; * Aptitude for working with targets and service performance metrics. * Knowledge of automotive parts is a plus **Benefits** * Meal Allowance (iFood Card) – BRL 17.00 per workday * Transportation Allowance or Fuel Assistance (with no 6% deduction) * Food basket (in products) * Health insurance * Wellhub (Gympass) * E-learning platform Employment Type: Full-time, CLT (Consolidation of Labor Laws) Compensation: BRL 1.839,00 per month Benefits: * Health insurance * Fuel assistance * Food basket * Food allowance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
