Job Summary: A professional to lead unit operations, develop sales strategies, manage budget and team, ensuring customer satisfaction and unit reputation. Key Highlights: 1. Operations leadership and team management 2. Sales strategy development and budget management 3. Focus on customer satisfaction and unit reputation The company is seeking a Unit Director in Fortaleza. **Responsibilities:** Lead all unit operations, including customer service, services, internal processes, and quality control. Ensure compliance with operational and regulatory standards by conducting periodic audits and implementing corrective actions when necessary. Develop and implement sales strategies to maximize revenue, working closely with sales and marketing teams. Manage the business unit's budget, ensuring financial discipline in executing operational expenses, cost control, and efficient resource utilization, with direct accountability for achieving unit revenue, profitability, and EBITDA targets. Manage the team, promoting continuous training and fostering an efficient and harmonious work environment. Monitor performance indicators (KPIs), analyze financial and operational reports, and take corrective actions to achieve established goals. Ensure customer satisfaction and safeguard unit reputation by resolving operational issues and continuously enhancing the customer experience. Implement strategies for customer retention and improving the unit's market image. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time \- On-site. * Duration: Full-time * Working Hours: Business hours.
João Silva
Indeed · HR
João Silva
Indeed · HR
