Store Service Project Coordinator

Description

Job Summary: Responsible for managing projects and renovations, acting as the liaison between clients and service providers, ensuring customer satisfaction and loyalty, and monitoring service KPIs. Key Highlights: 1. End-to-end project and renovation tracking 2. Management and engagement of the service provider network 3. Proactive intervention and identification of improvement opportunities **What We Expect From You:** * Technical education in Building Construction (or equivalent), or completed undergraduate degree in Architecture or Engineering; * Prior experience with low- to medium-complexity construction projects, with direct client interaction; * Experience managing service providers; * Knowledge of customer service and negotiation techniques is a plus. **Your Day-to-Day Responsibilities:** * Oversee end-to-end execution of projects and renovations, serving as the liaison among **clients, service providers, and stores**, ensuring satisfaction and loyalty; * Develop and engage the partner service provider network, ensuring quality, service standards, and alignment with the LEROY MERLIN platform; * Actively participate in store committees and rituals (Good Morning, Good Afternoon, CDLs), serving as the go-to expert on renovation topics and contributing to operational strategies; * Monitor renovation KPIs and drive conversion from technical visits to service sales; * Ensure personalized post-sales support and case follow-up, including disputes, by coordinating internally and with Legal when necessary; * Uphold company standards, regulations, and policies, focusing on consistency, safety, and long-term service sustainability; * Adopt a **proactive** approach, identifying improvement opportunities and anticipating potential risks. Apply for this position and join our construction journey! Wishing you the best of luck in your application process! Don’t forget to visit a store to learn more about what it’s like to be part of our team—see firsthand the people who deliver exceptional experiences for our customers. We champion diversity and inclusion; therefore, all positions are open to Persons with Disabilities (PwD). \#BuildingCareers