Receptionist

Description

Job Summary: Resort La Torre is seeking a reception professional to establish personalized relationships with guests, ensure differentiated service and satisfaction. Key Highlights: 1. Personalized relationship and differentiated service to guests. 2. Ensure guest satisfaction and exceed guest expectations. 3. Opportunity to work at one of the best companies, certified by GPTW. The **Resort La Torre** is in constant evolution, always seeking new ways to delight our guests and transform each stay into an unforgettable experience. Our passion for **Hospitality** drives us to create unique moments with excellence, care, and attention to every detail. For the seventh consecutive year, we have been certified by GPTW as one of the best companies to work for. **Main Responsibilities:** * Establish personalized relationships with guests to deliver differentiated service. * Guest check-in and check-out, * Attend to guest requests in person or by phone. * Provide guidance regarding services and amenities offered by the Resort; * Ensure all requests are handled efficiently, aiming for guest satisfaction and exceeding expectations and experiences. **Requirements:** * Experience in hotel front desk operations; * Intermediate Office software proficiency. * Interpersonal skills and strong verbal and written communication. * Knowledge of hotel operations and systems. * Flexibility in working hours. * Ability to work in a team and handle challenging situations. **Preferred Qualifications:** * Additional experience with Desbravador software. + English and Spanish. **Benefits:** * Life Insurance; * Day Off \+ 1 complimentary ticket to Cine Porto (Birthday leave); * Extended maternity/paternity leave; * Transportation Allowance or Shuttle Service; * Interest-free loans; * Emotional Health and Well-being Program; * Workplace Gymnastics; * Telemedicine; * Dental Plan; * 04 Half-price tickets to Cine Porto; * Used Goods Purchases; * Meals provided in the cafeteria.