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Job Summary: We are seeking young individuals to develop skills in customer service and beauty product sales, fostering distributor loyalty and delivering unique experiences. Key Highlights: 1. Opportunity for development in customer service and beauty sales 2. Career leadership and focus on customer experience 3. An environment that values diversity and inclusion **The Maria Selma Group has been a franchisee of O Boticário for 40 years and, like O Boticário, continues expanding its operations and expertise across business areas. We operate throughout the Extreme South of Bahia and also in the North of Espírito Santo, leading with initiative and curiosity, always striving to deliver the best experience for our customers! If you enjoy challenges and aspire to be the protagonist of your own career, this is the ideal environment for you!** **For this role, we seek young individuals eager to grow in customer-facing roles, selling personal care and beauty products. Beyond distributor loyalty, we aim to create beauty-inspired experiences through differentiated and exclusive service.** **MAIN RESPONSIBILITIES:** * Provide in-person and telephone/WhatsApp support to the distributor team at the service center; * Follow franchisor procedures, guidelines, and internal Maria Selma Group policies; * Monitor sales cycles, staying informed about available inventory to execute actions and identify optimal opportunities for distributor development; * Contribute toward achieving team goals and targets; * Assist in organizing Cycle Meetings to communicate cycle strategies; * Organize documents and delivery confirmations signed by distributors. **REQUIREMENTS:** * Believe in love and beauty, with an open mindset toward innovation, digital transformation, diversity, and inclusion; * Reside in Itamaraju/BA; * Availability to work one shift (Monday to Saturday); * Be aged between 16 and 22 years; * Have no formal employment record (CTPS); * Have completed or be currently pursuing high school education; * Proficiency in Microsoft Office suite is desirable; **Do you identify with our way of being and doing? Then join us in creating beauty!** * Provide in-person and telephone/WhatsApp support to the distributor team at the service center; * Follow franchisor procedures, guidelines, and internal Maria Selma Group policies; * Maintain strong relationships with distributors to foster engagement and loyalty to Grupo Boticário brands; * Participate in in-person or Beauty University training sessions as directed by management or HR; * Monitor sales cycles, staying informed about available inventory to execute actions and identify optimal opportunities for distributor development; * Contribute toward achieving team goals and targets; * Support cycle closing by helping ensure 100% activity compliance among the distributor team; * Provide guidance to distributors; * Promote Cycle Meetings, trainings, and distributor events; * Assist in organizing Cycle Meetings to communicate cycle strategies; * Handle exchanges, shortages, partial or full returns, and inquiries; * Conduct new distributor registration checks (SPC and SERASA); * Access and monitor franchisor communication channels (Operations Manual, portals, extranet, magazines, guides, etc); * Organize documents and delivery confirmations signed by distributors; * Restock work materials for field team use; * Participate in cleaning and organizing the distributor space.
