Job Summary: Customer service and sales, ensuring personalized and efficient service to foster client retention and market positioning. Key Highlights: 1. Personalized customer service for client retention 2. Sales, collections, and receivables management 3. Support to various departments for improved results Perform customer service and execute sales. Ensure high-quality, personalized, and efficient service to achieve better performance, client portfolio retention, and market positioning. * Daily customer service via in-person visits, phone calls, and WhatsApp—covering the entire initial service process, presentation of company products and services, invoice issuance (NF), loading scheduling with the Operator, and delivery coordination (if required) with Drivers—to understand customer needs and serve them as effectively as possible; * Daily collections and receivables follow-up with customers via email, WhatsApp, or in person when necessary, to prevent delinquency; * Regularly, after receiving customer calls expressing interest in quotations, send a WhatsApp message introducing our services and products to foster client retention through personalized service; * Daily update of sales spreadsheets using information provided by customers regarding their construction projects, to assess material requirements—whether for large-scale construction or minor repairs; * Collect and forward documentation to the Finance Department for credit analysis and suggested credit limit, according to requirements, to enable credit availability; * Assist the Sales Supervisor in daily cash reconciliation by recording amounts received via card, PIX, cash, and checks in the Delphi system’s accounts receivable module for accountability; * Support the Sales Supervisor in executing tasks directed by the People & Management, Marketing, and Occupational Safety departments, aiming to deliver better results and foster team belonging and safety; * Daily support for the Cleaning Assistant to maintain the sales office clean and organized, providing customers and colleagues with a harmonious environment. * Daily weighing of all vehicles entering the company premises—whether internal, for loading, or for material delivery. Upon arrival at the facility, vehicle identification and required activity are recorded, followed by weighing, monitored by the Dispatch team; thereafter, vehicles are released for loading or unloading per requested materials. This process ensures vehicle entry/exit tracking and control over weighing, loading, and unloading; * Daily creation of orders via system per customer request to adjust deliveries or internal loading, coordinated with the Administrative Assistant—who then communicates requirements to Drivers and/or Operators; * Daily organization of customer delivery tickets: upon Driver return from deliveries, signed tickets are returned to verify successful and correct delivery; once delivered and verified, tickets are stored in an organized box for quick retrieval upon request; * Occasionally, during lunch hours and/or in cases of staff shortages or high workload, assist the Administrative Assistant and/or Administrative Supervisor with invoicing (NFS), daily cash reconciliation, submission of dental plan billing, and some simple expense processing via the DELPHI system, following established procedures—to support the Administrative Department in maintaining orderly execution and timely delivery of tasks for accountability to Head Office.
João Silva
Indeed · HR
João Silva
Indeed · HR
