Job Summary: Active and Receptive Telemarketing Operator makes outbound calls and handles inbound customer calls, offering products and services, providing technical and financial support, clarifying doubts, and seeking customer satisfaction. Key Highlights: 1. Proactive and responsive customer service. 2. Technical, financial support and problem resolution. 3. Focus on customer satisfaction and service retention. **Job Description:** The Active and Receptive Telemarketing Operator is responsible for making telephone calls to offer products and services, conducting customer satisfaction surveys, and performing other related activities. The operator also handles inbound customer calls, providing technical and financial support, clarifying doubts, and executing procedures. This professional operates both proactively and responsively, always striving to meet customer needs efficiently and courteously. **Job Responsibilities:** * Conduct and monitor customer service interactions, including first contact, providing online support, acting as a facilitator for minor repairs such as router configuration, providing information regarding network failures, scheduling technical visits, delivering financial information (e.g., generating payment slips, sending invoices, and negotiating possible discounts); * Deliver online services via social media and e\-mail, aiming to provide faster solutions for customers and thereby freeing up telephone lines; * Monitor the customer’s network in cases of internal failures and perform basic procedures to restore connection stability; * Register and confirm technical visit requests with service orders in cases of physical failures, thus expediting problem resolution; * Conduct customer satisfaction surveys via telephone to evaluate services provided by technicians; * Perform customer registration and updates, including changes such as ownership transfer, invoice due date, internet speed, address change, and generation of new invoices; * Act as a retention agent to prevent service cancellations, persuading customers to remain with our services by resolving issues during the first contact and scheduling technical visits for equipment removal when customer retention is not feasible; * Inform the finance department of customer payments by submitting deposit or transfer receipts for proper settlement and temporary or permanent service reactivation; * Monitor customer service interactions to ensure customer satisfaction in problem resolution. * Utilize the company’s operational systems; * Provide customer service and perform other related and inherent professional duties as directed and/or requested by the immediate supervisor.