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Job Summary: Hardware and Software Technical Analyst responsible for diagnosing, maintaining, installing, and testing equipment, ensuring service quality and full operational functionality. Key Highlights: 1. Build solutions that make people's lives better and smarter. 2. Opportunity to grow and contribute in a dynamic and innovative environment. 3. Work alongside incredible professionals and bring your ideas to life. **Why join the \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build new solutions that make people's lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient: more than a team, we are the \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** ### **Responsibilities and Duties** * Analyze hardware and software problems and failures, performing accurate technical diagnostics on equipment. * Perform corrective and preventive maintenance on notebooks, desktops, and smartphones, ensuring full functionality according to the company's established quality standards. * Install, update, configure, and uninstall software on equipment. * Conduct final tests on notebooks, desktops, and smartphones according to engineering-defined procedures, ensuring only products meeting quality criteria are released. * Record all identified incidents and corrective actions taken in the system, ensuring traceability and information control. **Requirements and Qualifications** ### **Requirements and Qualifications** * Completed Technical Education in Electronics, Mechatronics, or Electrotechnics; or currently pursuing a Bachelor’s degree in Information Technology, Software Engineering, Data Science, Computer Networks, or related fields. * Prior experience in technical support for hardware and software. * Valid and permanent Brazilian driver’s license (Category B). * Availability to work onsite and perform external services as required. * Availability for travel. * Residence in Feira de Santana, BA. **Additional Information** **Learn about some benefits offered by \#PosiTime:** **\*\* We strive to offer the best benefits to \#PosiTime members, which may vary depending on contract type and work location.** **Quality of Life** Health and dental insurance plans Zenklub: health and wellness platform, including psychological support Gympass Meal allowance Childcare assistance and maternity kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit-sharing program (PPR) Good Card: accepted at over 130,000 establishments Life insurance Payroll-deducted loans Private pension plan **Transportation** Company car + fuel allowance **Exclusive Discounts** Parceiro Positivo: website offering discounts on our products *“Almost all of the world’s leading tech giants were born in a garage. Only one was born in a classroom.”* That’s how Positivo Tecnologia was founded in 1989, taking on the challenge of manufacturing computers in Brazil. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES, and this is our essence: integrating technology into everyone’s daily routine — always in its best version: perfectly tailored to each consumer’s profile. This is the essence of a company born in a classroom aiming to change worlds — millions of them! **OUR POSITIVE WAY OF BEING AND DOING TECHNOLOGY** Our dynamic, versatile, and inclusive team is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside incredible professionals, learn extensively, and implement your ideas. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN US AS \#POSITIME!
