Job Summary: This position focuses on the operation, execution, and governance of internal communication processes, ensuring organization, cadence, and quality of deliverables. Key Highlights: 1. Central role in internal communication and organizational culture. 2. Development and execution of internal communication strategies. 3. Interface with agencies and management of communication metrics. This position will focus on the operation, execution, and governance of internal communication processes, ensuring organization, cadence, and quality of deliverables. **Responsibilities and Duties** * Receive, register, and manage internal communication requests via the ticketing tool (JIRA), ensuring organization, traceability, and prioritization; * Evaluate and classify communication requests (internal communication, culture initiatives, engagement activities, and institutional guidelines); * Monitor status, deadlines, and deliverables for all tickets, ensuring compliance with agreed SLAs; * Develop communication materials and assets using Canva, adhering to visual identity, standards, and institutional guidelines; * Serve as the operational interface with partner agencies, ensuring briefing, follow-up, and quality of deliverables; * Propose, update, and execute the annual internal communication calendar, aligned with client departments; * Ensure consistency, cadence, and adherence to all communications per the approved plan; * Conduct recurring alignment meetings with key client departments to prioritize and adjust requests; * Develop, monitor, and analyze operational communication metrics (volume, timeliness, channels, and engagement); * Support data consolidation and preparation of managerial reports; * Monitor and respond to interactions and comments on internal channels and institutional social media, where applicable; * Ensure standardization, consistency, and quality across all communication deliverables. **Requirements and Qualifications** * Degree in Communication, Journalism, Advertising, Public Relations, or related fields * Prior experience in internal communication or corporate communication * Organized, analytical profile with strong deadline orientation * Practical proficiency in Canva * Strong written communication skills, attention to detail, and ability to handle multiple concurrent requests * Experience with ticketing tools (e.g., Jira) is desirable * Experience with editorial calendars and communication metrics is desirable * Prior agency interface experience is mandatory **EXPLORE OUR OPPORTUNITIES** **What CSU Digital Does** We are a team of over 4,000 people building innovative, technology-driven solutions for payment methods, customer experience, and customer loyalty and incentive programs. Since 1992, we have integrated and connected financial institutions, retailers, service companies, and consumers across Brazil. As pioneers, we continuously launch products and solutions that transform and simplify the daily lives of thousands of people. **Solutions Portfolio** **** **Building Your Career Here** Our pioneering spirit and commitment to innovation drive us to seek creative and differentiated solutions. We value meritocracy and recognize talent, offering professional development and growth opportunities to our employees. Ethics is a fundamental principle for us, enabling us to build solid, long-lasting relationships with our stakeholders. We believe that commitment to sustainable results, combined with customer and employee satisfaction, is the key to success. **Our Greatest Pride** Watching our employees grow and develop alongside CSU fills us with pride. Each success story—marked by progress and overcoming challenges—demonstrates how the dedication of our professionals, coupled with partnership with the company, can transform lives, businesses, and society.