Customer Support Analyst - Panambi/RS

Description

Job Summary: An affirmative hiring opportunity for women, seeking an engaged, collaborative professional focused on customer service for support and management of non-conformities. Key Highlights: 1. Affirmative hiring opportunity for women 2. Focus on customer service and value-driven solutions 3. Management of non-conformities and technical support **CUSTOMER SUPPORT ANALYST \- PANAMBI/RS** *Affirmative Hiring Opportunity for Women* We have an **affirmative hiring opportunity for women**, reinforcing our commitment to diversity, equity, and inclusion, and aiming to increase female representation within our team. We seek engaged, collaborative professionals focused on customer service and interested in building a **career in \#OrangeCareer**, contributing with solutions that generate value and deliver a positive experience for our customers. **RESPONSIBILITIES:** * Receive, register, and manage customer non-conformity cases related to projects under implementation or under warranty; * Coordinate internally and with contracted third parties to ensure rapid and effective resolution; * Manage technical support requests through effective handling of received and registered cases, aiming to resolve the customer's issue. **REQUIREMENTS:** * Currently pursuing a bachelor's degree; * Knowledge of technical drawing and logistics chain; * Experience handling non-conformity cases; * Experience in after-sales and warranty services is a plus. **Applications until 07/15**