Customer Service Agent

Description

Job Summary: A professional responsible for customer service, providing support on financial products and services, and assisting management in customer prospecting and negotiation to achieve targets. Key Highlights: 1. Direct and telephone customer service 2. Support to management in prospecting and negotiation 3. Clarification and offering of financial products and services **Description and Responsibilities:** **Working Hours:** 07:54 \- 17:00 **Level:** Professional **Employment Type:** Permanent – CLT Responsible for direct or telephone customer service, assisting customers with branch processes (e.g., clarifications regarding their products and services, accounts, cash services, registration updates, ATM usage, etc.), as well as offering and clarifying doubts about the Institution’s products and services; additionally, providing support to management in prospecting new customers and negotiating products and services, aiming to contribute to business results and achievement of established targets. **Requirements:** **Higher Education in:** Administration, Economics, Accounting Sciences and/or related fields **Familiarity with:** Supplier service contacts **Knowledge of:** Computer skills (Office Suite: Word, PowerPoint, Excel, Outlook) / Financial institutions, financial cooperatives / Financial products and services / Sales techniques. **Certification:** ANBIMA CPA 10 or CPA 20 **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Education allowance, Internal benefits, Disclosed during interview, Profit sharing, Private pension, Life insurance, Meal voucher