LEC Services Coordinator I

Description

Job Summary: Coordinates Reading and Billing Delivery teams for electricity accounts, ensuring operational efficiency, data quality, and achievement of targets and contractual obligations. Key Highlights: 1. A solid environment to grow with confidence 2. Space to build a purpose-driven future 3. Technical development and team engagement **Your future deserves this energy!** We believe the energy you invest in your career deserves a return. That’s why we recognize our people’s dedication and continuously seek individuals who want to make a difference and build a prosperous, secure career path. At CPFL, you’ll find a solid environment to grow with confidence, security to evolve, and space to build a purpose-driven future. **LEC Services Coordinator I** Where you’ll work: Passo Fundo/RS Work model: 100% On-site Company: CPFL RGE **Prerequisites:** * Bachelor’s degree required; * Intermediate proficiency in Microsoft Office suite (especially Excel, Word, and PowerPoint) required; * Valid driver’s license Class B and willingness to travel required; * Familiarity with people management processes required; * Minimum 4 years of experience in the electric power sector (or in leadership roles) required; * Must reside in Passo Fundo (upon assuming the position). **Your day-to-day responsibilities:** Coordinate teams responsible for electricity meter reading and billing delivery processes; monitor operational and contractual KPIs, implementing corrective actions as needed to ensure target achievement; ensure compliance with third-party service contracts; technically train and develop team members under your leadership; focus on operational efficiency and resource optimization, guaranteeing high-quality delivery at the lowest possible cost to the company; and perform other related and inherent duties. Key Activities/Responsibilities: * Coordinate teams responsible for electricity meter reading and billing delivery processes, ensuring operational discipline, data quality, and adherence to the billing schedule; * Monitor operational and contractual KPIs, implementing corrective actions as needed to ensure target achievement; * Ensure compliance with third-party service contracts by monitoring partner performance and guaranteeing adherence to SLA (Service Level Agreement), quality, and safety standards; * Train and technically develop team members under your leadership, fostering an environment that encourages learning, accountability, and engagement with CPFL’s culture; * Focus on operational efficiency and resource optimization, guaranteeing high-quality delivery at the lowest possible cost to the company; * Foster a positive organizational climate and ethical conduct in interpersonal relationships, leading the team with integrity, active listening, and respect for company values; * Promote a safety culture in field operations, ensuring professionals adopt preventive behaviors and comply with established standards; * Ensure traceability and reliability of field-collected data, preventing billing errors and customer complaints; * Contribute to continuous improvement of LEC processes by proposing operational or managerial adjustments focused on quality and standardization; * Represent LEC operations across other company departments, ensuring smooth communication, alignment of expectations, and interdepartmental cooperation. **What we offer:** * Transportation Allowance; * Meal Voucher; * Food Allowance; * Medical Assistance; * Dental Assistance; * 6-month maternity leave and 20-day paternity leave; * Childcare Assistance (subject to eligibility criteria); * Life Insurance; * Profit Sharing Program (PLR); * Wellhub; * “Fale Comigo” Program (free, confidential telephone-based support for psychological, legal, financial, and social assistance). **Learn more about us:** We operate in Brazil’s electric power sector and have a strong history since 1912, contributing to the development of cities and states we serve through solutions in generation, transmission, distribution, energy trading, and service provision. Since 2017, the Group has been part of State Grid—the world’s largest electric power company—strengthening our growth strategy and leadership position in Brazil’s electric power sector. Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people via our efficient service network. We believe diverse teams and an inclusive environment for all individuals are essential for the sustainability of innovative, customer-focused organizations; therefore, we value diversity and guide our actions to ensure an inclusive culture and equal opportunities for everyone. Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/