Job Summary: Provide technical support, manage documentation and performance indicators, handle customer complaints, process warranty claims, and analyze technical issues. Key Highlights: 1. Detailed technical support to customers 2. Field-based technical analysis of issues 3. Management and optimization of service scheduling Description: * Completed high school education. * Preferred: Currently pursuing a technical course in Agronomy, Mechanics, Engineering, or related fields. * Basic knowledge of Microsoft Office suite. * Proactivity. * Provide technical support to customers, clarifying doubts and offering detailed guidance on product usage and maintenance. * Manage and organize technical documentation and performance indicators, ensuring information accuracy and accessibility. * Receive and record customer complaints, provide timely responses and solutions to ensure customer satisfaction. * Generate and process warranty requests, ensuring all required information is recorded and procedures are correctly followed per policy. * Conduct detailed technical analyses of field-identified issues, diagnosing root causes and proposing appropriate solutions. * Participate in corrective action meetings, collaborating in problem identification and implementation of product improvements. * Record all service interactions in the ATWEB platform, ensuring accurate and up-to-date documentation of processes and solutions. * Communicate and report identified issues to relevant departments to facilitate rapid and effective resolution. * Manage and optimize technicians’ service schedules, ensuring efficient resource allocation and adherence to established deadlines. * Monitor and manage internal and external rework orders, including trade show returns, ensuring proper execution and adequate follow-up. Supervise and track each warranty request from initiation through to process completion, ensuring full resolution and customer satisfaction. * 2512130202201802747
João Silva
Indeed · HR
João Silva
Indeed · HR
