Commercial Relationship Agent

Description

Job Summary: The Commercial Agent at DigitalNet is responsible for selling high-speed internet services, ensuring customer satisfaction, and performing plan upgrades. Key Highlights: 1. Serve customers for internet plan sales and support. 2. Provide post-sales service to ensure customer satisfaction. 3. Negotiate and reactivate plans, seeking tailored solutions for each customer. **Description:** ---------------- The Commercial Agent role involves presenting and selling high-speed internet services, ensuring customer satisfaction and achieving DigitalNet's established sales targets. Additionally, the agent performs plan upgrade activities by offering more advanced and suitable plans aligned with existing customers' needs, thereby ensuring their continued satisfaction. This position is open to all candidates, including persons with disabilities (PCD). Key Responsibilities * Serve DigitalNet customers via messages and phone calls to efficiently close sales and schedule installations for new customers. * Assist customers in upgrading plans, facilitating the purchase of additional services, and making adjustments such as upgrades and downgrades. * Reactivate and negotiate plans canceled due to customer request or non-payment, ensuring solutions that meet each customer’s specific needs. * Contact customers to confirm installation appointments to avoid unproductive visits. * Conduct post-sales surveys to assess customers’ initial experience using the internet service and correct any potential issues. * Provide customer service regarding information or follow-up on scheduled service requests. Compensation Information * Base salary: R$ 1\.921,00\. Benefits: * Meal allowance: R$ 800,00\. * Welhub (Gympass) * Internet plan discount for employees. * Health insurance. * Life insurance. Available Shift: * 1:40 PM to 10:00 PM\. Work Location: * Rua Naor Lemes Barbosa, 32\. Itamaracá. **Requirements:** ----------------- Hard Skills * Completed high school education. * Minimum 6 months of prior experience in sales or customer service roles, gained at external companies. * Proficiency in using computer systems. * Intermediate knowledge of customer service techniques. * Intermediate knowledge of sales and/or negotiation techniques.