Toll Road Operator (5)

Description

Job Summary: Perform manual and electronic toll fee collection, customer service, and incident management at toll plazas. Key Highlights: 1. Customer service and vehicle release at toll plazas 2. Toll fee collection management and receipt issuance 3. Operational support and leadership development **Description:** Release and serve vehicles in manual, automatic, self-service, and auxiliary lanes, as well as exceptional cargo vehicles and vehicles with no payment method available Equip oneself with the necessary resources provided at toll plazas for manual toll fee collection at the start of each shift. Identify, classify, and collect toll fees according to vehicle classes and payment methods (cash, credit/debit cards, checks, toll vouchers, and other implemented payment methods) Issue receipts corresponding to collected toll amounts, distribute brochures as scheduled per plaza, and participate in coin collection Complete the toll incident report and inform the immediate supervisor of incidents occurring in one's booth, while also recording and logging vehicle violations in the Revenue Collection System. Conduct user surveys as scheduled and on topics defined by the company Sell coupons in toll collection waiting queues (e.g., papafila, mobile collection). In case of accidents or vehicle breakdowns, signal the location and notify the toll plaza control center Assist in coin counting, operate the toll plaza control system, handle change purchases and sales at shift start and end, and prepare required resources for subsequent shifts' revenue collection. Represent the Leader under the Leadership Development Program. Promote electronic toll collection through participation in related initiatives and recommendations of partner operators' TAG devices. Carry out activities in accordance with Motiva's Golden Rules to prevent unsafe behaviors and contribute to comprehensive prevention and monitoring of daily work routines. Contribute to proper waste management at one's workplace, based on awareness of environmental aspects and impacts related to one's activities and in compliance with unit-established standards. 2511070202301854472