Job Summary: Answer customer calls, resolve inquiries, register requests, schedule services, and update registration data, aiming for customer loyalty. Key Highlights: 1. Responsive and proactive customer service 2. Focus on customer loyalty and satisfaction 3. Continuous updates on services If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7\.300 health services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched, last year, Rita Saúde — an integrated health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture thrives in an environment of respect, development, diversity, and inclusion. We have over 6\.700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow our official social media channels: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Answer incoming customer calls, providing information, resolving inquiries, and registering requests, and/or * Make outbound calls for prospecting, sales, satisfaction surveys, collections, or registration updates. * Follow call scripts and talking points, ensuring clarity, courtesy, and conciseness. * Identify customer needs and offer appropriate solutions, aiming for loyalty. * Schedule specialized services offered by the organization. * Provide accurate information requested by customers. * Continuously update knowledge regarding new services offered by the company and possible changes to those services’ terms. * Record complaints and incidents. * Screen and route calls to respective departments and/or business units. * Prepare budget estimates to meet customer demands. * Confirm and keep customer registration data updated in the system. L * On Saturdays, support customer service at business units when necessary. * Perform telework (home office) activities when required. * Serve all internal and external customers courteously, respectfully, and efficiently. * Attend 100% of training sessions convened by the organization. * Preserve and safeguard the company’s assets. * Understand the company’s vision and mission. * Comply with company regulations and those applicable to your area of operation. * Uphold ethics and discipline within the company. * Apply 5S practices. * Perform other tasks related to the above, as determined by your immediate supervisor. **Requirements and Qualifications** Completed high school education Flexible availability to work 6x1 shift schedule **Additional Information** * **Daily-life benefits:** Transportation Allowance or Fuel Assistance, Meal Allowance or Food Voucher; * **Health and Well-being benefits:** Health and Dental Insurance, Extended Maternity and Paternity Leave, Life Insurance; A healthcare reference, recognized for people management excellence and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was founded in Brazil’s federal capital, born from the courage and determination of two entrepreneurs, Janete Vaz and Sandra Soares Costa, in 1984\. Today, it employs approximately 7,000 people united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of the country. The Grupo Sabin health ecosystem comprises a portfolio of businesses covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, supporting population health management through coordinated care programs and care pathways via Amparo Saúde, and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other professionals to promote quality, efficient access to healthcare. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and the creation of business models contributing to the healthcare sector based on science, efficiency, and customer experience. As a solid national company with a visionary outlook, well-established values, genuine commitment to an ESG agenda, and health and wellness services supporting customers’ health journeys across the country, Grupo Sabin maintains the Instituto Sabin, which since 2005 has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity, while fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to attract individuals aligned with our purpose and values. *Stay alert and avoid scams! We do not charge any fees at any stage of our selection processes.*
João Silva
Indeed · HR
João Silva
Indeed · HR
