Receptionist

Description

Job Summary: Guest service, check-in/check-out management, payments, internal auditing, and administrative routines in a hotel. Key Highlights: 1. Comprehensive guest service and administrative support 2. Conducting administrative verifications and checks 3. Department organization and execution of administrative routines Job Description: * Guest service throughout their stay at the hotel, especially during check-in and check-out procedures; * Guest registration, document verification, payment method validation, and entry of data related to internal security protocols and sanitary regulations; * Room account posting, issuance of fiscal invoices, and cash flow reconciliation; * Conducting administrative verifications and checks on front desk entries, supporting internal audit processes; * Guest support services, such as wake-up calls, scheduling various services, and future reservations; * Accommodation recommendations and provision of general lodging guidance; * Compliance with internal policies, security protocols, and service standards established by the hotel chain; * Department organization and execution of administrative work routines; * Mandatory participation in standard operating procedure training for the role, delivered via e-learning, in-person sessions, or as directed by management. Benefits: * Meal allowance: BRL 23.45 per business day — no payroll deduction; * Transportation allowance; * Health insurance (after probation period); * Birthday day off; * 50% discount on stays at Slaviero Hotels chain properties. Salary: * Base salary: BRL 1.814,67 * 4 hotel points * Total average monthly salary: BRL 3.249,52 Work Location: * Slaviero Porto Alegre. Payment: BRL 1.814,67 per month Benefits: * Medical assistance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site