Training and Quality Analyst

Description

Job Summary: This professional will be responsible for delivering technical and behavioral training, performing quality monitoring, and supporting continuous process improvement. Key Highlights: 1. Conducting technical and behavioral training 2. Performing quality monitoring and proposing process improvements 3. Supporting performance, quality, and capacity-building projects Want to join a network of recognition and opportunity? Then your place is with us! We are made up of people who differ physically and culturally. Connected by our differences. Human beings motivated to help find solutions. Together, we form a pluralistic network. We are diversity. We are Redebrasil. Join our Network too! **Main Responsibilities:** * Delivering technical or behavioral training (in-person or remote), using pre-structured materials and content, and approved methodologies; * Conducting quality monitoring based on defined scripts, criteria, and instruments; * Recording training, evaluation, and monitoring evidence in official systems or spreadsheets; * Managing schedules, attendance lists, basic controls, and reports; * Conducting audits to address challenges raised by external departments regarding performed monitoring activities; * Developing initiatives and/or campaigns, and creating/updating various contents to support operational knowledge; * Performing quality analyses and proposing improvements to operational processes and routines to enhance quality indicators; * Developing initiatives and/or campaigns, and various contents to support operational knowledge; * Consolidating operational training and quality data for leadership analysis; * Complying with internal standards, quality policies, compliance requirements, and confidentiality obligations; * Providing structured feedback to operators, supporting operational leaders; * Ensuring proper collection, organization, and traceability of evidence required by internal and external audits; * Supporting projects related to performance, quality, and capacity building. Minimum Education: Bachelor's Degree * Transportation Allowance * Meal or Food Allowance (Pluxee) – your choice! * Health Insurance (Sulmed or Centro Clínico Gaúcho) * Dental Insurance (Novodente or Odontoprev) * Telemedicine (Pluxee) – online medical consultations whenever needed * Legal Advisory Services (Pluxee) * SESC Partnership – leisure and culture at special prices * Financial Counseling (Pluxee) * WellHub – Gympass is now WellHub! Access gyms, yoga, crossfit, swimming, and wellness apps * University Partnerships – discounts on courses and degree programs