Examination Room Assistant

Description

Job Summary: Customer service: welcoming, listening to, and understanding customers' needs, with a focus on human-centered care, quality, and excellence in healthcare. Key Highlights: 1. Human-centered service focused on customer excellence. 2. Patient guidance and preparation for imaging examinations. 3. Valuation of teamwork and continuous learning. **Job Details** -------------------- **What are the challenges of this area and role:** This person will be responsible for providing customer service to Grupo Fleury clients. We seek someone who welcomes, listens to, and understands customers’ needs, focusing on preserving human-centered service while maintaining the quality and excellence we highly value. Responsible for patient reception and routing to examination rooms, providing guidance regarding procedures performed in ultrasound, MRI, CT, and graphic methods. Completes and verifies forms; positions patients; cleans electrodes and cuffs; enters and prints examination reports and images for assembling the patient’s file. **Main Responsibilities:** ✓ Route patients to examination rooms according to the appointment schedule, providing information and guidance about examination procedures; ✓ Prepare examination images, operate the system, and enter examination data as provided by the physician; ✓ Assemble the patient’s file with results, attaching images and the signed report; ✓ Maintain equipment cleanliness, performing disinfection of ultrasound transducers and transporting them between examination rooms and utility rooms, ensuring proper documentation; ✓ Monitor pending issue reports and support resolution efforts, contacting customers when necessary; ✓ Confirm appointments with patients to maximize room utilization and optimize rescheduling; ✓ Procure required materials from the warehouse; upon receipt, verify and store incoming materials. **We Are Looking For Someone With:** Completed High School education. Computer literacy and proficient typing skills. **What We Expect:** * Our core values inspire our daily work; therefore, we seek someone aligned with our purpose of caring for people; * Someone who upholds care and empathy throughout the entire journey, consistently placing the customer at the center of all actions and pursuing excellence; * A desire to learn, appreciation for teamwork, and willingness to share knowledge. **Work Model: On-site** Workplace: Hermes Pardini \- Butirís Address: Av. Professor Mário Werneck, 1240 \- Estoril, Belo Horizonte \- MG. * Working Hours: 7:00 AM to 5:00 PM, Monday through Friday, plus 4 hours on Saturday. Monthly Workload: 220 hours. **What We Offer:** Medical Assistance; Dental Assistance; Meal Allowance or Food Voucher; Childcare Assistance; Life Insurance; Wellhub; Profit Sharing; Private Pension Plan; Educational Partnerships offering discounts on courses across various educational institutions; Exclusive benefits promoting health and well-being for employees and their dependents. Includes an outpatient clinic with medical services, specialized care lines (e.g., pregnancy, adoption, oncology), therapy sessions, nutritional counseling, physical activity guidance, and more. We foster an inclusive culture centered on equity and valuing differences. Our job openings are open to all individuals, and, symbolizing our intentionality, we offer affirmative opportunities. Our commitment goes beyond compliance with legislation encouraging diversity and inclusion. We actively work to broaden representation across race, ethnicity, gender, generations, persons with disabilities, and LGBTQIAPN\+, including strengthening representation of Black women, Indigenous women, and family heads. To learn more about Grupo Fleury, visit: https://carreiras.grupofleury.com.br/ **Requirements** -------------- ### **Minimum Education Level** **Completed High School (Secondary Education)**### **Other Requirements**