Restocking Supervisor

Description

Job Summary: The Restocking Supervisor oversees and monitors the activities of the restocking team, focusing on excellence in customer service and product organization. Key Highlights: 1. Supervision and leadership of the restocking team 2. Focus on excellence in customer service 3. Management of product organization and pricing #### **About the position:** * The Restocking Supervisor monitors and supervises the store's restocking team activities to ensure excellent customer service, verifies store cleanliness, and checks inventory, receiving, restocking, pricing, and product organization on shelves. #### **Requirements:** Completed or ongoing high school education; Experience in people management and leadership, as well as customer service and sales, is desirable. #### **Responsibilities:** * Provide courteous customer service in accordance with the company's mandatory 5-star service standards; * Maintain positive working relationships with team members, staff from other departments, and superiors; * Maintain personal appearance and hygiene; * Ensure proper care of all equipment, tools, and machinery both inside and outside the workplace; * Record attendance at the times specified by the company; * Comply with internal Occupational Safety and Health procedures; * Comply with regulations and standards required by regulatory authorities; * Ensure alignment of the front-line restocking team with business strategy and adherence to processes, contributing to service quality and goal achievement; * Maintain the store’s competitive edge through high-quality service and innovation; * Guarantee service quality delivered by respective teams; lead people management in attraction, retention, maintenance, development, and qualification; * Ensure team compliance with company policies, monitoring discipline, hygiene, and employee procedures; * Continuously pursue process improvement by tracking KPIs, resolving identified issues, and sharing and validating proposed initiatives with managers; * Listen to customers and employees to resolve their issues, keeping Human Resources informed; * Inform senior management of customer suggestions and complaints; * Verify pallet organization, direct them to correct aisles (recording information to be relayed to the Assistant Manager), and take corrective action upon identifying anomalies; * Coordinate section activities by distributing tasks among staff; * Monitor product display, pricing, coding, and PVPS to ensure items are offered in optimal condition; * Verify product placement, shelf layout, height, and market trends; * Check merchandise prices to prevent discrepancies that may inconvenience customers; * Monitor price signs and labels, verifying their placement and visibility; * Monitor stockouts by reviewing reports and shelves, arranging restocking; for new products, notify the commercial department; * Inform the Assistant Manager/Manager about stockouts and arrange restocking; * Conduct nightly audits and leave findings for the Assistant Manager/Manager to review and act upon; * Supervise shelf cleanliness and organization; * Ensure maximum quality and productivity in the restocking department to achieve customer satisfaction and company profitability; * Monitor expiration date lists and inform the Manager/Assistant Manager to take appropriate action when products are unlikely to sell before expiry; * Jointly with the team and warehouse department, monitor damaged goods (expired/damaged items) to maintain losses below the target level. #### **Benefits:** * Health insurance; * Dental insurance; * Attendance bonus or food basket; * Incentives for achieving targets; * Discounts with distance-learning institutions, pharmacies, and other partners; * Shopping discounts; * Transportation allowance; * Company-provided snacks. #### **Work schedule and hours:** * Rotating shift: 6 days on, 1 day off